hello pple..
been a very hectic wk..
had a one night stay at siloso beach resort.
luge ride, visited the very-long-nv-go underwater world
got flapped water by naughty stingray.
then watched pink dolphins' performance.
watched once few yrs ago.
then: more performance, free interaction with dolphins aft the show (i got to touch the dolphins!!!)
now: cut-short performance, interaction which costs $15 each.
i wan to go back to the resort again cuz the swimming pool looks so fun!!!
didnt get to swim cuz it was my period of the month.
went cafe del mar at night too.
vodka cranberry is love!!
drank almost one jug.
had a very good night slp.
was dragged to work right aft we checked out.
drama at work today.
a gal hu bought a pair of leggings ytd came back n asked for exchange cuz she found a hole at the butt.
we cldnt do it cuz she was wearing it n it wun be hygenic.
but she demanded, n even added tt she's a lawyer so she noes all the rules.
well, i dun blame her cuz i understand the frustration she feels when she found defect in smth she had searched for so long.
i just tink tt she shldnt be so demanding as she shld undertsnad tt it's not within our means to change it, we still have a boss above us.
and also.. we wld certainly exchange it if she had found the hole b4 she had wore it.
n she kept changing her words.
saying tt she had the receipt n will bring it back tml for proof, then changing to she didnt receive the receipt at all.
n also saying tt she didnt wan an exchnage cuz she has lost confidence in the material, then changing to wanting an exchange no matter wad..
katherine praised me for my improvement in promoting to customers.
which in another words, mins my ability to communicate has improved.
yes, this is wad im trying to achieve as communication is so so so impt in the tourism n hospitality area..
but one thing is i still cldnt do well in communicating when the other party is angry.
i haf to work harder but it wun be easily achievable as there is seldom cases of unhappiness in the shop.
i'll nv ride at the last row of a pirate ship anymore.
